International Binding and Laminating System’s Customer Care Program provides ongoing maintenance and training for your equipment. We want your machine to have a longer life, to improve your company’s productivity and to ensure you never think twice about calling us.

Reasons for purchasing International Binding and Laminating’s Customer Care Program:

1. In a multiple user environment, an office machine is usually no one’s responsibility. Daily care gets neglected. IBLS’s periodic visits address this problem.
2. Service related to operator error is not covered under warranty. The Customer Care Program covers up to 4 hours of labour or travel time, because we know when equipment is unfamiliar there is a greater chance of operator error.
3. Often, even the most mechanical employees can be uncomfortable about opening the machine and making internal adjustments.
4. IBLS’s technicians are trained to perform preventative maintenance routines to factory specifications.
5. IBLS’s technicians are trained to identify unsafe conditions that may have developed post-installation. Examples are frayed electrical cords, loose covers, removed safety features etc. We will notify you of these potential hazards if they occur.
6. High employee turnover can result in a situation where a new employee with no prior experience replaces the original machine operator, who was trained at installation. We are eager to ensure your staff is trained on your equipment’s optimum usage.
7. In IBLS’s periodic visits our technicians can add value by re-training your existing employees and demonstrating optimum operating techniques that can increase productivity.

The final value is International Binding and Laminating’s premise behind the Customer Care Program – You. A longer machine life, less down time, more efficient usage and lower overall costs make you a happier customer.

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